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Customer Support Representative (Portuguese/English/Spanish)

Are you an eager-to-grow multilingual Customer Support Representative?

Our client has a platform that helps businesses all over the world to interact with their users. They're creating the tool that enables a company to bypass slow and ineffective communication channels and interact with millions of clients in real-time.


Until now our product was focused on Facebook Messenger, SMS, and Email marketing, and currently, they're entering new communication channels — for now, it's Instagram, WhatsApp and Telegram.

What are we going to do?


  • Respond to customer queries in a timely and accurate way (we use Freshdesk);

  • Identify customer needs and help customers use specific features;

  • Update our internal databases with information about technical issues and useful discussions with customers;

  • Follow up with customers to ensure their technical issues are resolved;

  • Gather customer feedback and share with our Product, Sales, and Marketing teams;

  • Later you could assist in training junior Customer Support Representatives.



What do we expect from you?


  • Ideally 2+ years of experience in a Customer Service role

  • Working hours covering Brasilia time (8:00-17:00) and alternatively Mexico City time (8:00-17:00);

  • Outstanding written and spoken English, Portuguese and Spanish (Advanced level and above)

  • High level of self-management and responsibility;

  • Confident knowledge of operating systems (Windows, macOS, etc.);

  • The ability and willingness to work in a team;

  • Understanding the foundations of how software is developed;

  • Familiarity with our industry is a plus;

  • Experience using help desk software and remote support tools.

  • 5/2 working schedule with one day off on a weekday and one working day on the weekend.

To apply, please make sure you meet the position's minimum requirements and submit the following items via email to

  1. CV in English

  2. Link to your LinkedIn profile

  3. Salary expectations

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