Customer Support Representative (Portuguese/English/Spanish)

Are you an eager-to-grow multilingual Customer Support Representative?

Our client has a platform that helps businesses all over the world to interact with their users. They're creating the tool that enables a company to bypass slow and ineffective communication channels and interact with millions of clients in real-time.

 

Until now our product was focused on Facebook Messenger, SMS, and Email marketing, and currently, they're entering new communication channels — for now, it's Instagram, WhatsApp and Telegram.

What are we going to do?

 

  • Respond to customer queries in a timely and accurate way (we use Freshdesk);

  • Identify customer needs and help customers use specific features;

  • Update our internal databases with information about technical issues and useful discussions with customers;

  • Follow up with customers to ensure their technical issues are resolved;

  • Gather customer feedback and share with our Product, Sales, and Marketing teams;

  • Later you could assist in training junior Customer Support Representatives.

 

 

What do we expect from you?

 

  • Ideally 2+ years of experience in a Customer Service role

  • Working hours covering Brasilia time (8:00-17:00) and alternatively Mexico City time (8:00-17:00);

  • Outstanding written and spoken English, Portuguese and Spanish (Advanced level and above)

  • High level of self-management and responsibility;

  • Confident knowledge of operating systems (Windows, macOS, etc.);

  • The ability and willingness to work in a team;

  • Understanding the foundations of how software is developed;

  • Familiarity with our industry is a plus;

  • Experience using help desk software and remote support tools.

  • 5/2 working schedule with one day off on a weekday and one working day on the weekend.

To apply, please make sure you meet the position's minimum requirements and submit the following items via email to jobs@thescalefront.com

  1. CV in English

  2. Link to your LinkedIn profile

  3. Salary expectations