What are we going to do?

 

• Respond to customer queries in a timely and accurate way (we use Freshdesk);

• Identify customer needs and help customers use specific features;

• Update our internal databases with information about technical issues and useful discussions with customers;

• Follow up with customers to ensure their technical issues are resolved;

• Gather customer feedback and share with our Product, Sales, and Marketing teams;

• Later you could assist in training junior Customer Support Representatives.

 

 

What do we expect from you?

 

• Ideally 2+ years of experience in a Customer Service role

• Working hours covering Brasilia time (8:00-17:00) and alternatively Mexico City time (8:00-17:00);

• Outstanding written and spoken English, Portuguese and Spanish (Advanced level and above)

• High level of self-management and responsibility;

• Confident knowledge of operating systems (Windows, macOS, etc.);

• The ability and willingness to work in a team;

• Understanding the foundations of how software is developed;

• Familiarity with our industry is a plus;

• Experience using help desk software and remote support tools.

• 5/2 working schedule with one day off on a weekday and one working day on the weekend.